Please allow 24-48 business hours for order processing, excluding holidays and during high volume seasonal periods. Once payment details are approved, orders are processed from the New York area and ship via UPS.

All buyers will receive an order receipt by email with tracking information when shipment is confirmed. Please send any additional requests or questions to info@thenoonko.com.

Thank you for shopping with NOONKO.

We are committed to ensuring complete satisfaction with each of your purchases. Once you receive your order, you have 7 days to email us at info@thenoonko.com to notify us that you would like to make a return. Once we receive your email, your request has been logged and our team will reach out soon. 

Qualifying returns must be from domestic US orders of full-price, unworn, and unwashed styles with all original tags attached. Returns that do not meet our policy will not be accepted and will be sent back to you, and reshipping fee will be applied to your original payment method. Marked-down styles and any other style listed as such in the product description are final sale and cannot be returned or exchanged. All orders are considered final sale after 7 days from receipt and will not be eligible for returns or refunds. 

RETURN PROCESS

You can begin your return by emailing us at info@thenoonko.com.

Please provide:

Name the order was purchased under

Order number

Email address associated with the order

Shipping address

Desired eligible outcome (refund, exchange, store credit, etc.)

Once the above information is received, we will send you a prepaid return label. $6 will be deducted from your refund or store credit for shipments weight under 12 ounces, and $8 for shipments weighing over 12 ounces. 

Once your return is received, it may take up to 7-10 business days for it to be processed. Refunds are processed to the original form of payment, merchandise returned with a gift receipt will receive a store credit. 

NOONKO is not responsible for returned items lost in transit. 

Once our team has provided you with your return instructions & label, your return must be initiated within 7 days after which all sales are final. Should we receive returns initiated past their 7-day window, NOONKO reserves the right to remedy the return as it deems necessary and suitable.

REFUND POLICY UPDATES

We reserve the right to update, change or replace any part of this Refund Policy by posting updates and/or changes to our shop. It is your responsibility to check this policy periodically for changes. Your continued use of our shop following the posting of any changes constitutes acceptance of those changes.